Managed Services

IT-Flatrate

Our convenient service flat rate for predictable IT costs.

Modern IT systems are becoming ever more powerful and convenient – but unfortunately also more maintenance-intensive. As a business owner, you wince at every error message because you know a technician now has to come out, and that costs money. This leads to uncertainty and a lack of transparency, because you never know how high your IT costs will be next month. How much better would it be if your IT service provider were paid for making sure everything WORKS – rather than only when something does NOT work?

  • How often have you been frustrated by constant, unpredictable IT service costs?
  • How much more relaxed would your working day be if you could rely on stable, reliably functioning IT at a fixed monthly price?
  • How often do minor IT disruptions occur where you have to wait for a service technician and then receive an invoice for every small call-out afterward?

IT service at a fixed monthly price

With your IT service provider's IT flat rate, this conflict is finally resolved: we ensure smooth operation of your IT at a fixed monthly price – regardless of how much technician time is required. As a customer, you and your IT service provider are finally "in the same boat": both benefit from stable, reliably running IT. Defined response times ensure that a technician is always quickly available. In addition, you finally gain long-term planning security for your IT service costs, because on request, the flat rate can also include the regular replacement of all systems with new devices.

Our proposed solution

As your IT service provider, we work together with you to develop an IT flat-rate concept at an individual fixed monthly price.

Frequently asked questions

What happens if an unusually large amount of IT work comes up in a given month?

No matter how much technician time is required, you keep paying the agreed fixed monthly price. That's the whole point of the flat rate – you and your IT service provider are in the same boat, both benefiting from stable, reliably running IT.

How is the price for my IT flat rate calculated?

The individual price is calculated based on the number of your PC workstations and servers and is tailored precisely to your needs. That's why we develop the concept together with you rather than quoting a flat figure upfront.

Do I have to expect long waiting times after a disruption?

No. The IT flat rate includes priority availability of our service technicians with guaranteed response times, so you get help quickly whenever a problem occurs.

Is the replacement of old devices included in the flat rate?

On request, yes: you can have the regular replacement of your IT systems with new devices included directly in the fixed monthly price, instead of having to invest separately later on.

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